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Displaying items by tag: complaints

Monday, 11 September 2017 02:21

Complaints about Academy and Free School Apppeals

I am regularly asked regarding possible complaints about Admission Appeals to academies and Free Schools, and respond that it is rare such complaints succeed.

I now have the data for academies and Free Schools for the past two years, and this underlines how difficult it is. Across Kent and Medway there were 53 complaints to the Education Funding Agency (EFA) in the two years, and not one was successful, although two found maladministration without injustice, i.e. the panel made mistakes but these made no difference to the outcome.

Nationally there were 461 complaints, possible injustice was found in 20 of these, and 36 were found to have maladministration with no injustice.

Further details and comment below.

Published in News and Comments
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Monday, 20 September 2010 00:00


Last Updated 10/20

You will find a recent news article on the Education Funding Agency and Ombudsman outcomes of complaints about school admissions here.

Complaints about school and academy admission appeals will only be upheld if both: (a) maladministration is found in the process (the Panel or the admission authority has not followed the rules laid down in the School  Admission Appeals Code); and (b) such maladministration may have caused injustice - i.e. a wrong decision. You will not win a complaint if you disagree with the decision of an appeal panel, but have no fault with the process.

Please note that neither organisation will look at complaints about the Kent Headteacher Assessment process or the Medway Review for grammar schools. Any concerns need to be expressed in an appeal to an Independent Appeal Panel for school admission to a specific school.  

There are two organisations which consider complaints about different types of schools. 

Academies and Free Schools
Complaints about the appeal procedures organised by academies should be made to the Education and Skills Funding Agency. You will find further information here

All other schools

Complaints about the appeal procedures organised by all other schools should be made to the Local Government Ombudsman (often known as the Education Ombudsman). You will find further information here

School Transport, Permanent Exclusion, Special Educational Needs
The Local Government Ombudsman now has four main areas of responsibility for complaints about education. Please note that he has no responsibility for complaints about Academies.

The Ombudsman can deal with complaints about:

  1. Appeals against School School Admission issues  where these have been heard by an Independent Appeal Panel; 
  2. Appeals against School School Transport issues where these have been heard by an Independent Appeal Panel;
  3. Appeals against Permanent Exclusions where these have been heard by an Independent Appeal Panel;
  4. Some Aspects of Special Educational Needs.

The Ombudsman website is at LGO

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