Complaints
- Most schools take complaints very seriously and these are best resolved by an informal approach. However, occasionally parents are unable to resolve issues and need to resort to the school complaint procedure.
- I am happy to advise parents on procedures and support them through the process of achieving satisfactory resolution of problems. However, you need to be warned there may be no satisfactory solution.
- For some Foundation and Aided schools, where complaint to the Governing Body is the final stage before the Department for Education and Skills, it is particularly difficult to secure redress.
- For community schools there is an intermediate stage of complaint to the Local Authority.