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Complaints about Academies

The following table gives a breakdown of the data for complaints to the EFA about Academy and Free School Appeals for the past two years, 2015-2017. You will find an article expanding on these figures here.   

Complaints to the EFA about Academy
and Free School Appeals
  National  Kent Medway
   15-16 16-17 15-16 16-17  15-16  16-17
 Total
Complaints
 227  234  25  21  3 4
 Possible
Injustice
 14  6  o  o  0  0
Maladministration
without Injustice
 21  15  0  1  1  0
No
Maladministration
 133  164

 25

 18  2

3

Decision
Outstanding
 0  33   0  2  0  1

You can see that success rates have halved since my previous data collection in 2011, below. 

A. Maladministration that the YPLA considers may have caused injustice.  Where this is the decision a fresh appeal is required to be heard by a different panel.

B. Maladministration that the YPLA does not consider to have caused injustice.  Where this is the decision no fresh appeal is required

C. No maladministration.

OUTCOMES OF COMPLAINTS ABOUT ADMISSION APPEAL PANEL ADMINISTRATION MADE TO YPLA BEFORE 30 SEPTEMBER 2011

Total received

Decision Pending / Awaiting Further Info from parent or Clerk A* B* C* Parent Withdrew Complaint
National 107 16 7 3 78 3
Kent County Council Area 18 0 4 1 13 0
Medway Council Area 0 - - - - -

* Letters refer to decisions in previous paragraph.

Compared to Ombudsman decisions, there is a remarkably low proportion of successful complaints settled so far. Of course it may be that those where decisions are pending include a higher proportion of cases which may be settled in favour of the complainant.

By comparison, for 2010 entry, the Local Government Ombudsman heard 1403 school admission complaints nationally, fairly similar proportionately, given the number of schools involved. For Kent in 2010, there were 35 complaints to the Ombudsman about school admissions for county/community schools although the outcomes are not recorded. Kent foundation and voluntary aided schools produced 77 complaints of which 30 were the subject of local settlements (this means in general that the complaints were upheld with a fresh appeal or a recommendation to admit directly to the school), and in Medway, 6 out of 18 were upheld.

There thus appears to be a dramatic fall in the chances of success for complaints about academies, three possible reasons being as follows. Firstly, those still pending may produce a higher proportion of success, as they may be the subject of further investigation, but this would still leave the chances of success much lower. Secondly, the process of determining outcomes has significant differences. Normally in Ombudsman cases, there is discussion of the issues arising between the parties so that all have a chance to comment on the other's case. The complainant usually sees the appeal clerk's notes and the admission authority's comments on the case. he is then able to challenge any wrong information put forward. The Ombudsman issues a provisional view which either side can challenge and put forward further information. On the other hand, with the EFA, the academy gets to see the complaint, but the parent does not see their response - this is clearly unfair! There may be limited informal discussion, but the first real indication one has of the  outcome is the final decision. Thirdly, the Ombudsman website is packed with information and advice on complaints, backed up by a telephone support line. There is no such help available for complaints to the YPLA.  There is solely information on the address to send a complaint to. One of the massive frustrations reported by schools and parents alike, is the difficulty in contacting real people - telephone numbers all too often lead to message boards where no one answers!

I am happy to be corrected on any of the above views or information.

Last modified on Thursday, 14 September 2017 00:18